Job Summary

We are looking for an experienced and guest-oriented Front Office Executive to join our Front Office team. The candidate will be responsible for handling day-to-day front office operations, guest check-in/check-out, reservations, guest queries and coordination with various departments to ensure excellent guest service.

Key Responsibilities
Welcome and assist guests in a professional and courteous manner.
Handle check-in and check-out procedures efficiently.
Manage room reservations, cancellations, amendments and guest requests.
Handle guest queries, complaints and requests and ensure timely resolution.
Maintain accurate guest records and update information in the hotel PMS.
Coordinate with Housekeeping, F&B;, Engineering and other departments for smooth operations.
Handle guest calls, messages and correspondence professionally.
Prepare and maintain front office reports and shift handover records.
Handle billing and cash/credit card transactions as per hotel procedures.
Ensure proper room status updates and coordination with Housekeeping.
Maintain knowledge of hotel facilities, services, room categories and local attractions.
Follow hotel SOPs, grooming standards and guest service standards.




Ensure proper communication and handover between shifts.
Maintain confidentiality of guest information.
Perform other duties assigned by the Front Office Manager / Management.

Candidate Profile
Minimum 1–2 years of relevant experience in Front Office operations in a hotel.
Diploma/Degree in Hotel Management or equivalent qualification.
Prior experience with hotel PMS is required/preferred.
Knowledge/experience of InnKey software will be an added advantage.
Good communication and interpersonal skills.
Pleasant personality and qualified grooming.
Solid guest-handling and problem-solving skills.
Good knowledge of check-in/check-out, reservations and billing procedures.
Ability to work in rotational shifts, including weekends and holidays.
Ability to coordinate effectively with different departments.

Key Skills

Front Office Operations | Guest Relations | Check-in & Check-out | Reservations | PMS | InnKey | Billing | Guest Complaint Handling | Communication | Team Coordination

Pay: ₹20,000.09 - ₹30,000.97 per month

Perks:
Food provided
Leave encashment
Provident Fund

Work Location: In person

📌 Front Office Executive Cum Admin Dadar
🏢 The Fern Residency Mumbai, Pritam Dadar, Series by Marriott
📍 Dadar