Job responsibilities
Handle customer queries professionally over inbound or outbound calls.
Understand customer concerns and provide appropriate resolutions.
Record customer interactions accurately in the company system.
Escalate unresolved issues to the appropriate team.
Meet process quality, attendance and productivity requirements.
Maintain a skilled and customer-friendly approach during calls.
Eligibility
Undergraduates and graduates may apply.
Must be fluent in at least one of the following languages:
Tamil
Telugu
Malayalam
Konkani
Basic English communication skills are required.
Must be willing to work from the office in Hebbal, Bengaluru.
Must be comfortable with rotational shifts and a six-day working week.
Work location
Hebbal, Bengaluru, Karnataka
This is a work-from-office position .
Working schedule
Six days working
One rotational weekly off
Nine-hour rotational shift
Available shift window :6:00 AM to 12:00 AM :
Actual shift allocation will depend on process requirements and company transport and safety policies.