Customer Experience & Customer Engagement
Ensure every customer is welcomed and guided through their visit in a warm and skilled manner.
Understand customer concerns and support them through consultations and their treatment journey.
Assist in explaining treatment plans, product usage, and recommendations.
Drive customer satisfaction, retention, and repeat visits.
Handle customer queries, concerns, and escalations effectively.
Ensure consistent follow-ups and engagement for a seamless customer experience.
Conduct outbound calling to prospective and existing customers for appointment confirmations, follow-ups, customer engagement, retention, and service recovery.
Reconnect with missed leads,
no-shows, and inactive customers to improve store footfall and conversion.
Coordinate with customers over phone calls, WhatsApp, and CRM tools to ensure timely communication and follow-ups.
Maintain high standards of customer communication and relationship management.
Store Operations & Team Management
Ensure smooth day-to-day store/clinic operations.
Manage store opening/closing activities, hygiene, and overall upkeep.
Supervise and guide the team, including Hair Coaches and support staff.
Manage appointments, walk-ins, and customer escalations efficiently.
Coordinate with doctors, backend teams, and cross-functional stakeholders.
Maintain shift rosters and ensure team productivity and discipline.
Monitor customer service standards and ensure adherence to SOPs.
Business Ownership
📌 Assistant Store Manager Bengaluru (India)
🏢 Orange Umbrella
📍 India
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