Company Name : Pilgrim India Location : Mumbai (Marol Naka) Working Days : 6 Days (Rotational Week Offs) Timings : 10:00 AM - 7:00 PM (Fixed Hours) Joining : Immediate joiners only Batch Joining Date : 6th May 2026
Job Title: Associate - Customer Support (Call Process)
Key Responsibilities :
Respond promptly to customer calls.
Resolve customer queries and complaints in a professional manner
Maintain accurate records of customer interactions
Provide transparent and accurate product/service information
Escalate complex issues to the appropriate department
Requirements :
Experience : 6 months to 5 years in online sales or customer support (preferred but not mandatory)
Excellent speaking and writing skills are required
Graduation preferred (not mandatory)
Strong communication and interpersonal skills
Basic computer knowledge
Valuable problem-solving ability and patience
Objective : To ensure high levels of customer satisfaction and build solid, long-term customer relationships.
How to Apply : Thanks & Regards, Nadiya Shaikh HR - Pilgrim
Pay: ₹20,000.00 - ₹35,000.00 per month
Benefits :
Health insurance
Provident Fund
Application Question(s):
what's your current drawn salary?
Are you a resident of Mumbai?
How many calls do you handle per day?
Are you comfortable handling 60 to 70 calls per day?
will you be able to join us on May 6th if selected?
Work Location: In person
📌 Customer Support Call Process Mumbai (India)
🏢 Pilgrim India
📍 India
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