Key Responsibilities:
Patient Communication : Answer calls/mails, provide info on services, treatments, and appointments, and address queries.
Appointment Management : Schedule, confirm, reschedule, and follow up on patient visits.
Information & Support : Explain hospital services, guide on medication adherence, offer empathetic support, and resolve basic issues. Handle customer inquiries and resolve issues promptly.
Data Management : Update patient records, log call details, and maintain databases accurately.
Lead & Follow-up : Make outbound calls for current patient acquisition and follow-ups on care.
Compliance : Handle sensitive data with discretion, adhering to confidentiality rules
Key Skills & Requirements :
Excellent verbal communication, listening, and interpersonal skills.
Compassionate, patient, and skilled demeanor.
Ability to multitask and manage pressure.
Basic computer skills and experience with CRM/database systems.
Understanding of healthcare terminology (for advanced roles).
Telephone etiquette
Customer service
Data entry
Appointment scheduling
Problem resolution