Key Responsibilities
Customer Data Management :
Maintain and update customer information in the CRM system.
Ensure accuracy and completeness of customer records.
Segment customer data for marketing and sales campaigns.
Customer Relationship Management :
Build and maintain strong relationships with customers.
Handle customer queries, complaints, and feedback.
Ensure timely follow-up with clients.
Sales Support :
Assist the sales team in tracking leads, opportunities, and customer interactions.
Monitor sales pipelines and update status in the CRM.
Coordinate with internal teams to support sales activities.
Reporting & Analysis :
Generate reports on customer activities, sales performance, and lead conversion.
Analyze customer data to identify trends and opportunities.
Provide insights to management for decision-making.
Campaign Management :
Support marketing campaigns through CRM tools.
Track campaign performance and customer responses.
CRM System Administration :
Ensure proper usage of CRM software by the team.




Identify improvements and implement best practices for CRM processes.

Required Skills :
Knowledge of CRM software
Solid communication and interpersonal skills
Data management and reporting skills
Good analytical and problem-solving abilities
Proficiency in Microsoft Excel and basic reporting tools

Qualifications
Bachelor’s degree in Business Administration, Marketing, or related field
Min 2 years of experience in CRM, customer service, or sales support

Job Types : Full time, Permanent

Pay: ₹25,000.00 - ₹35,000.00 per month

Advantages :
Commuter assistance
Paid sick time

Ability to commute/relocate:
Faridabad, Haryana: Reliably commute or planning to relocate before starting work (required)

Application Question(s): Experience :
CRM software: 2 years (required)
Customer relationship management: 2 years (required)

Language :
English (required)

Willingness to travel:
100% (required)

Work Location: In person

📌 Crm Executive Faridabad
🏢 Manav Management Group
📍 Faridabad