Responsibilities
Greet guests warmly and professionally upon arrival, ensuring a welcoming atmosphere
Manage guest check-in and check-out procedures efficiently and accurately
Handle phone enquiries with excellent phone etiquette, directing calls appropriately
Assist guests with reservations, inquiries, and special requests to enhance their experience
Maintain accurate records of guest information and bookings using the property management system
Coordinate with other departments to ensure guest needs are met promptly and effectively
Uphold high standards of hospitality and professionalism at all times
Requirements :
Proven experience in hotel reception or guest services is preferred
Excellent communication skills; bilingual or multilingual abilities are highly desirable
Robust organisational skills with attention to detail
Ability to handle multiple tasks efficiently in a fast-paced workplace
Exceptional phone etiquette and interpersonal skills
Previous experience in hospitality or customer service roles is advantageous
A friendly, approachable demeanour with a skilled appearance
This position offers an engaging work environment where your hospitality skills can flourish. We value dedicated individuals who are committed to delivering outstanding guest experiences.