Handle customer inquiries related to LED lights, drivers, profiles, and accessories
Maintain robust relationships with B2B customers.
Ensure timely communication with customers regarding products, pricing, and availability
Lead Management & Follow-Ups: Follow up on inquiries, quotations, and pending orders
Convert inquiries into confirmed orders through regular follow-up
Sales Coordination:
Support the sales team with visit planning and customer coordination
Share customer requirements with the sales team
Record visit feedback and action points
Quotation & Order Processing
Coordinate order confirmation, dispatch, and delivery
CRM & Data Management
Update lead status, order history,
and follow-up schedules
Ensure data accuracy and proper documentation
Complaint & Service Handling
Register customer complaints related to quality, delivery, or pricing
Coordinate with internal teams for quick resolution
Ensure customer satisfaction after issue resolution
Reporting & MIS
Prepare daily, weekly, and monthly CRM and sales reports
Track pending payments and outstanding follow-ups
Share customer feedback and market insights with management