Location : Mumbai (Remote Chance) Experience : 2+ Years Employment Type : Full time Shift : US Shift
Role Overview
This role requires excellent communication skills, attention to detail, and the ability to manage multiple administrative tasks while delivering exceptional patient service.
Key Responsibilities
Handle inbound and outbound calls with patients in English and Spanish .
Schedule, confirm, and reschedule patient appointments.
Assist patients with treatment-related queries and clinic information.
Verify dental insurance eligibility and benefits.
Process insurance claims, pre-authorizations, and claim follow-ups.
Coordinate with insurance providers regarding claims and reimbursements.
Maintain accurate patient records and update information in the practice management system.
Ensure a smooth and professional patient experience.
Perform general front desk and administrative duties as required.
Required Skills & Qualifications
Fluency in English and Spanish (spoken and written) is mandatory. :
Minimum 2 years of experience in a Dental Front Desk, Dental Administration, Medical Reception,
Healthcare Administration, or a similar client-facing role.
Experience handling US dental or medical insurance verification and claims is highly preferred.
Solid verbal and written communication skills.
Excellent organisational and multitasking abilities.
Comfortable working in US shift timings.
Proficiency in MS Office and healthcare/dental practice management software is an advantage.
Preferred Background
Dental Front Desk Executive
Dental Receptionist
Dental Administrative Assistant
Medical Front Desk Executive
Medical Receptionist
Patient Care Coordinator
Insurance Verification Specialist
Dental Office Administrator
Healthcare Customer Support Executive
Must-Have Requirements
Fluent in English and Spanish (mandatory)
Minimum 2 years of relevant experience :
Experience in patient handling, appointment scheduling, insurance verification, and claim coordination
Comfortable working remotely during US shift hours
Strong customer service and communication skills