Job Description - IT Support Executive

Location :Pune (Viman Nagar) Experience :6 Months - 2 Year Employment Type :Full time

Key Responsibilities
Provide L1 technical support for desktops, laptops, printers, and network devices.
Troubleshoot hardware, software, operating system, and connectivity issues.
Configure, maintain, and monitor Cisco networking devices including switches and routers.
Diagnose and resolve LAN, WAN, Wi-Fi, VPN, and internet-related issues.
Coordinate with vendors and service providers for issue resolution and maintenance activities.
Maintain IT asset inventory and documentation.
Escalate critical issues to senior IT team members when required.
Ensure compliance with IT security policies and best practices.
Support office infrastructure setup, including workstations, networking, and peripheral devices.

Required Skills & Qualifications
Graduate/Diploma in Computer Science, Information Technology, or a related field.




CCNA Certification (mandatory).
6 months to 1 year of experience in IT Support, Network Support, or Helpdesk roles.
Basic understanding of Cisco switches, routers, VLANs, TCP/IP, DNS, DHCP, and VPN.
Knowledge of Windows OS, Microsoft Office Suite, and hardware troubleshooting.
Familiarity with Active Directory and user administration.
Robust analytical and problem-solving skills.
Valuable communication and customer-service orientation.
Ability to work independently and manage multiple support requests.

Preferred Skills
Exposure to network monitoring tools.
Understanding of cybersecurity fundamentals.
Experience with ticketing/helpdesk systems.
Knowledge of Microsoft 365 administration and cloud platforms.

Pay: ₹10,618.14 - ₹25,000.00 per month

Work Location: In person

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