Job description: Eligibility :
Minimum 1 year of experience in an International UK/US Voice Process (mandatory)
Fluent English communication (C1 Level) is mandatory
Robust troubleshooting and customer service skills
Ability to work in rotational shifts, including night shifts
Immediate joiners preferred
Language : Fluent English (C1 Level) - Mandatory Freshers also apply
Key Responsibilities :
Diagnose and resolve customer issues efficiently.
Maintain high customer satisfaction while meeting quality and productivity targets.
Accurately document customer interactions and follow support procedures.
Escalate complex technical issues when required.
Required Skills :
Excellent verbal and written English communication (C1 Level)
Robust technical troubleshooting abilities
Customer-focused approach with problem-solving skills
Basic computer proficiency and typing skills
Ability to multitask in a fast-paced environment
Benefits :
Market-competitive salary
Performance Incentives
Career Growth Opportunities
Professional Work Setting
Training & Development Programs
Experience Required : Minimum 1 Year (International UK/US Voice Process)
Pay: ₹33,000.00 - ₹46,000.00 per month
Benefits :
Cell phone reimbursement
Health insurance
Life insurance
Paid time off
Ability to commute/relocate:
Jaipur, Rajasthan (Jaipur): Reliably commute or willing to relocate with an employer-provided relocation package (preferred)