Location : Cyberjaya, Malaysia Employment Type : Full-Time Language Requirement : Japanese Proficiency Required - JLPT N1 Industry : Ecommerce / Customer Support
About the Role
Key Responsibilities
Handle customer inquiries via phone and provide prompt resolutions.
Deliver excellent customer service while maintaining high customer satisfaction levels.
Escalate priority issues to the appropriate teams as required.
Stay updated on process changes, policies, and operational updates.
Contribute ideas for process improvements and best practices.
Maintain high standards of attendance, punctuality, and professionalism.
Support additional operational tasks as assigned by the supervisor.
Requirements :
Robust verbal communication skills in Japanese .
JLPT certification (N1/N2 preferred).
Excellent customer service and problem-solving skills.
Prior experience in Ecommerce, Customer Support, Contact Center, or BPO operations is preferred.
Comfortable working in rotational shifts.
Graduate, diploma holder, or equivalent work experience.
Fresh graduates with robust Japanese language skills are welcome to apply.
Key Highlights of the Requirement : Education :
High School Graduate : Requires at least 7~8 years of working experience.
Vocational College Graduate :Requires at least 4~5 years of working experience.
University Graduate/ To be Graduated in 2026 : No working experience will be acceptable.
Salary range : RM 8k to 10k basic (depending upon CS experience) + RM 500 transportation allowance + Shift allowance
Work mode : Full time office mode
Working days/hours :Rotational shift (Morning and afternoon) (Shift allowance applicable for afternoon shift)
Shifts :8AM-17PM/9AM-18PM/13PM-22PM/15PM-24AM MYT
Assessments : JP LAT (Attached)-> answer sheet is provided
CS Logical Assessment (Attached)-> answer sheet is provided