Patient Interaction :They greet patients, answer questions, and direct them to the appropriate departments or staff.
Appointment Management :They schedule, reschedule, and confirm appointments for various medical services.
Telephone Management :They answer incoming calls, route calls to the appropriate personnel, and take messages.
Record Keeping :They maintain patient records, ensuring accuracy and confidentiality.
Information Dissemination :They provide general information about the hospital, its services, and policies.
Emergency Response :They handle emergency situations by directing patients and providing necessary information.
Clerical Duties :They perform general office tasks such as filing, data entry, and managing inventory.
Financial Transactions :In some cases, they may handle basic billing and payment processing.