Hiring – Technical Sales & Customer Support Executive

We are hiring for a Technical Sales & Customer Support Executive to handle customer queries, provide technical assistance, and identify relevant sales and upselling opportunities.

Position

Technical Sales & Customer Support Executive

Experience : 6 Months – 3 Years

Work Mode: Work from Office

Location : Airoli, Navi Mumbai

Rotational Shifts ( Cab facility available in limited areas)

Job Responsibilities

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Handle inbound customer calls and provide professional customer support.

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Understand customer requirements and troubleshoot basic technical issues.

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Assist customers with internet, connectivity, website, account, or technology-related queries.

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Identify opportunities for upselling and cross-selling based on customer requirements.

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Recommend suitable products, upgrades, and additional services.

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Explain product features, benefits, pricing, and usage clearly.

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Handle customer objections and convert suitable opportunities into sales.

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Maintain solid customer satisfaction while achieving sales and productivity targets.

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Accurately document customer interactions and sales activities in the system.

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Escalate complex technical issues to the appropriate team when required.





Preferred Experience

Candidates with experience in:

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Technical Support

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Customer Support

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Technical Sales

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Inside Sales

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Telecom / ISP / Broadband

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Wi-Fi / Router Sales

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International BPO

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Customer service with upselling/cross-selling

Key Skills

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Excellent English communication skills

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Strong customer-handling skills

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Basic technical troubleshooting ability

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Sales and upselling skills

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Objection handling

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Problem-solving ability

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Good listening and probing skills

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Comfortable working with sales targets and KPIs

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Ability to explain technical products in simple language

Products/Areas Candidates Should Be Comfortable With

Candidates with knowledge of Wi-Fi routers, broadband/internet connectivity, domains, hosting, websites, email, SSL, or other technology products will be relevant.

Ideal Candidate

A candidate who can understand a customer's problem, troubleshoot it, recommend the right technical solution, and identify a genuine sales opportunity while maintaining a positive customer experience.

Interested candidates can share their updated resume to apply.

📌 Technical Sales Support (Navi Mumbai)
🏢 Important Business
📍 Navi Mumbai