- Payism Business — Operations Manager, Fintech Services
- Position Operations Manager — Fintech ServicesCompany Payism Private Limited (Payism Business)Product Scope DMT, AEPS, BBPS, Loans, and Financial ServicesExperience Required 2+ yearsQualification MBAReports To CEO / Head of Operations (Payism Business)1. Role PurposeThe Operations Manager will look after the entire operations of the fintech products assigned — Domestic MoneyTransfer (DMT), Aadhaar Enabled Payment System (AEPS), Bharat Bill Payment System (BBPS), Loans, andother Financial Services. The role is responsible for preparing transaction reports, coordinating with vendors andinternal departments, maintaining MIS, reporting to management, and working with product development — inaddition to owning service uptime, transaction/settlement accuracy, retailer support, and compliance across theseproduct lines.2. Key ResponsibilitiesA. Fintech Product Operations
- Oversee day-to-day operations for DMT, AEPS, and BBPS services — transaction monitoring, uptime tracking, and issue escalation.
- Coordinate with banking/technology partners and direct AEPS/BBPS providers to ensure smooth service delivery and rapid resolution of downtime or failed-transaction issues. (e.g., NBFC/bank tie-ups) on application flow, disbursal tracking, and status updates.All product lines.B. Reconciliation & Settlement C. Retailer & Partner Support providers.D. Reporting, MIS & Coordination, delivery, issue resolution, and onboarding.Operational issues.
- Manage the Loans and Financial Services product operations, including coordination with lending partners
- Maintain SLAs for transaction success rates, settlement timelines, and dispute/chargeback resolution across
- Ensure daily reconciliation of DMT, AEPS, and BBPS transactions against partner/bank statements.
- Track and resolve settlement mismatches, failed transactions, and pending refunds within defined timelines.




- Maintain accurate commission and payout records for retailers using fintech services.
- Act as the operational escalation point for retailer issues related to DMT, AEPS, BBPS, and Loan services.
- Coordinate with the field/sales team to resolve retailer-reported service issues quickly.
- Liaise with technology/banking partners on API issues, service outages, and onboarding of new service
- Prepare regular transaction reports across DMT, AEPS, BBPS, Loans, and other assigned fintech products.
- Maintain MIS covering transaction volumes, success/failure rates, settlement status, and escalations.
- Coordinate with vendors (banking/technology partners, AEPS/BBPS providers, lending partners) on service
- Coordinate with internal departments (Finance, Tech, Sales/Field, Compliance) to resolve cross-functional
- Report operational status, transaction MIS, and escalations to management on a regular cadence.
- Work with the Product Development team — sharing operational/retailer feedback, flagging issues, and
- supporting rollout of current fintech product features.E. Compliance & Audit
- Ensure operational processes for DMT, AEPS, BBPS, and Loans comply with applicable RBI/NPCI and

partner-mandated regulatory requirements.

- Maintain audit-ready documentation for transactions, KYC, and dispute records.

3. KPIsKPI Area Target / ExpectationTransaction success rate(DMT/AEPS/BBPS)

Maintain high uptime and success rate — exact threshold to
be set by leadership

Reconciliation turnaround Daily reconciliation completed with zero unresolved





mismatches beyond SLA

Dispute/complaint resolution Resolved within defined SLA window
Loan application/disbursal tracking Accurate, timely status updates coordinated with lending

partners

Compliance & audit readiness Zero compliance gaps at audit; documentation maintained

continuously

Transaction reporting & MIS Accurate, timely transaction reports and MIS submitted to

management on schedule

Vendor & internal-department coordination Issues resolved through vendor/internal coordination within

SLA; no unresolved cross-functional escalations

Product development coordination Operational/retailer feedback shared with product development

on an ongoing basis

Note: Specific numeric KPI thresholds (e.g., exact uptime %, resolution-time SLAs) are not specified in the request and should
be finalized by leadership before publishing this role externally.
4. Requirements

- MBA (required).
- Minimum 2 years of experience, preferably in fintech, BFSI, payments, or financial services operations.
- Working knowledge of DMT, AEPS, BBPS, or similar payment/banking correspondent products is strongly
- preferred.
- Exposure to loan/lending operations (NBFC or bank partnership coordination) is a plus.
- Strong reconciliation, analytical, and vendor/partner coordination skills.
- Comfortable working with transaction MIS, dashboards, and reporting tools.

5. Key Skills

- Operations management and process discipline.
- Stakeholder coordination across banking partners, technology teams, product development, and field sales.
- Transaction reporting and MIS preparation.
- Problem-solving under time pressure (transaction failures, service downtime).
- Attention to detail for reconciliation and compliance documentation.

Pay: ₹35,000.00 - ₹45,000.00 per month

Benefits:

- Flexible schedule

Work Location: In person

📌 Operations Manager (Madhapur)
🏢 Payism Private
📍 Madhapur