Location: Multiple Client Sites / Field Operations
Reporting To: Operations Manager / Facility Manager
Experience: 1–3 years in Facility Management / Security / Housekeeping
Qualification: Any Graduate preferred
Employment Type: Full Time
Job Purpose
To supervise and manage day-to-day manpower deployment and facility operations at client sites, ensuring proper attendance, discipline, service quality and client satisfaction.
Key Responsibilities
Manpower & Attendance
- Ensure required manpower is deployed at all assigned sites.
- Monitor daily attendance, absenteeism and replacements.
- Arrange backup manpower for absent employees.
- Verify employee shift timings and deployment.
- Maintain daily manpower and attendance reports.
Housekeeping & Security Operations
- Supervise housekeeping and security personnel at client locations.
- Ensure employees follow site SOPs, client instructions and company policies.
- Conduct regular site visits and inspections.
- Check grooming, uniform, ID cards and discipline.
- Monitor quality of housekeeping and security services.
- Ensure proper shift handover and deployment.
Client Coordination
- Maintain regular communication with client representatives.
- Understand and resolve site-level operational issues.
- Attend client complaints and coordinate corrective actions.
- Collect client feedback and report important issues to management.
- Support client meetings and site inspections.
Documentation & Reporting
- Prepare daily/weekly manpower reports.
- Submit attendance, absenteeism and deployment reports.
- Maintain site inspection reports and checklists.
- Prepare incident and complaint reports whenever required.
- Coordinate joining, replacement and employee exit formalities with HR.
- Maintain proper site records and documentation.
Recruitment & Deployment Support
- Coordinate with HR for manpower requirements.
- Support recruitment and interview activities when required.
- Coordinate employee joining and induction.
- Deploy employees according to client/site requirements.
- Ensure required manpower is fulfilled within the agreed timeline.
Compliance & Discipline
- Ensure employees follow statutory and company requirements.
- Monitor proper uniform, safety equipment and grooming standards.
- Report misconduct, absenteeism and disciplinary issues to management.
- Ensure employees follow site safety and emergency procedures.
Skills Required
- Valuable communication and client-handling skills.
- Strong manpower management skills.
- Good knowledge of housekeeping/security operations.
- Ability to handle multiple client sites.
- Problem-solving and coordination skills.
- Basic MS Excel, Word and email knowledge.
- Willingness to travel between client sites.
- Ability to work flexible/rotational timings when required.