- Handle customer enquiries through phone calls, WhatsApp, and other communication channels.
- Contact potential and existing customers to explain hospital services and treatments.
- Follow up with customers regarding appointments, consultations, treatments, and enquiries.
- Maintain valuable customer relationships and ensure customer satisfaction.
- Respond to customer queries professionally and provide accurate information about available services.
- Coordinate with doctors and relevant departments regarding customer enquiries and follow-ups.
- Collect customer feedback and maintain proper follow-up records.
- Contact previous customers for feedback, service updates, and future appointments.
- Support customer engagement activities and help improve customer retention.
- Maintain daily call records, follow-up reports, and customer databases.
- Handle customer concerns politely and escalate complaints to the concerned department when necessary.
- Maintain customer confidentiality and follow hospital policies and procedures.
Pay: ₹15,500.00 - ₹20,000.00 per month
Benefits:
- Cell phone reimbursement
- Flexible schedule
- Paid time off