Customer Support Executive / Senior Customer Delight Executive
Koramangala, Bangalore
Full-time | Permanent
Salary: ₹28,000 – ₹35,000 per month
About PropertyAngel
PropertyAngel is a leading proptech company and one of Bangalore’s top O2O second landlord platforms, specializing in housing asset management services. With over ₹1500 crores of assets under management, 95%+ occupancy rate, and 100% on-time rent distribution, we are committed to delivering exceptional customer experiences and creative real estate solutions.
Job Overview
We are looking for an experienced and customer-focused Customer Support Executive / Senior Customer Delight Executive to join our growing team. The ideal candidate should have strong communication skills, experience in handling customer escalations, and the ability to deliver excellent customer service while coordinating with multiple teams.
Key Responsibilities
Handle customer queries, complaints, and escalations professionally
Provide support through calls, emails, and ticketing tools
Ensure timely resolution of customer issues and maintain high customer satisfaction
Coordinate with internal departments for smooth issue resolution
Maintain proper records of customer interactions and follow-ups
Guide and support junior customer support team members
Build strong relationships with property owners and tenants
Identify process improvements to enhance customer experience
Requirements
1 to 5 years of experience in Customer Support / Customer Service
Excellent verbal and written communication skills
Fluency in English & Hindi is mandatory
Experience in handling escalations and customer relationship management
Knowledge of CRM or Freshdesk is preferred
Strong problem-solving and multitasking abilities
Graduation preferred
Work Details
Location: Koramangala, Bangalore
Working Days: Monday to Saturday
Work Mode: Work from Office
Benefits
Cell phone reimbursement
Health insurance
Life insurance
Provident Fund
Career growth opportunities
Supportive work environment
Walk-in Interview Details
Interview Time: 11:00 AM
Interview Days: Monday to Saturday
Please carry a copy of your updated resume
Contact Details
Phone: (phone hidden)
Pay: ₹28,000.00 - ₹35,000.00 per month
Benefits:
- Health insurance
- Paid sick time
- Provident Fund