Job Summary

We are looking for an organized, responsible, and target-oriented Deep Cleaning Operations & Admin Executive to manage the end-to-end coordination of deep cleaning services, including pre-sales, post-sales, quotations, invoicing, site surveys, staff scheduling, operational support, inventory, cash handling, vendor coordination, and administrative activities.

The ideal candidate should have strong coordination and communication skills, be comfortable handling inbound and outbound calls, and be able to work with targets and deadlines. The candidate should also be capable of handling client grievances and coordinating with the respective departments to ensure timely resolution.

Key Responsibilities

Pre-Sales & Post-Sales

- Handle incoming deep cleaning enquiries through inbound calls and understand client requirements.
- Make outbound calls for lead follow-ups, quotation follow-ups, service confirmations, and customer feedback.
- Coordinate and schedule site surveys with clients and operational teams.
- Prepare quotations based on site requirements, scope of work, manpower, and materials.
- Follow up with clients regarding quotations and service confirmations.
- Coordinate with clients before and after service completion.
- Ensure proper follow-up and address client requirements or concerns.
- Coordinate with the operations team to ensure services are delivered as committed.
- Work towards achieving sales, conversion, follow-up, and operational targets.

Customer Grievance & Complaint Handling

- Handle customer grievance and complaint calls professionally.
- Understand client concerns and coordinate with the respective department/team for resolution.
- Follow up with the concerned department until the issue is resolved.
- Maintain records of complaints, actions taken, and closure status.
- Ensure timely communication with clients regarding the status and resolution of their concerns.
- Escalate unresolved or critical issues to the concerned manager.

Quotations & Invoicing

- Prepare and share quotations with clients.
- Coordinate for quotation approvals and service confirmations.
- Prepare invoices based on completed services and agreed commercial terms.
- Maintain proper records of quotations, invoices, service details, and client documentation.
- Coordinate with the accounts team for billing and payment-related requirements.

Operations & Scheduling





- Prepare and manage daily deep cleaning schedules and service slots.
- Allocate cleaning staff and teams based on site requirements and schedules.
- Coordinate with supervisors and cleaning teams for daily deployments.
- Monitor staff attendance and ensure adequate manpower for scheduled services.
- Handle last-minute changes, replacements, and operational requirements.
- Prepare daily operational reports covering schedules, deployments, completed services, and pending requirements.
- Provide operational support to ensure smooth execution of all deep cleaning jobs.
- Coordinate with supervisors to ensure timely completion of scheduled services.

Cash & Petty Cash Management

- Handle petty cash and safe cash related to deep cleaning operations.
- Maintain accurate records of cash received and payments made.
- Maintain supporting bills, vouchers, and receipts for all cash transactions.
- Ensure proper documentation to support accounts reconciliation and audits.
- Coordinate with the accounts team for cash records and audit requirements.

Stock & Inventory Management

- Maintain inventory of deep cleaning chemicals, materials, equipment, consumables, and uniforms.
- Monitor stock levels and ensure timely replenishment.
- Prepare material requirements based on upcoming jobs and operational needs.
- Order cleaning materials, chemicals, consumables, equipment, and other operational supplies as required.
- Coordinate with vendors for availability, pricing, delivery, and timelines.
- Maintain records of material usage and stock movement.
- Ensure required materials are available before scheduled deep cleaning jobs.

Uniform Management

- Manage the complete uniform ordering and distribution process.
- Identify uniform requirements based on staff deployment and operational needs.
- Place orders for uniforms with approved vendors.
- Coordinate with vendors regarding sizes, quantities, pricing, delivery, and timelines.
- Receive and verify uniforms delivered by vendors.
- Maintain proper records of uniform stock and distribution.




- Issue uniforms to employees and maintain acknowledgement/records.
- Monitor uniform stock and raise requirements for timely replenishment.

Vendor Coordination & Procurement

- Coordinate with vendors for procurement of cleaning materials, equipment, uniforms, and other operational requirements.
- Place purchase orders based on operational and site requirements.
- Obtain quotations from vendors and coordinate for approvals where required.
- Follow up with vendors regarding orders, deliveries, availability, pricing, and timelines.
- Verify materials and uniforms received against orders.
- Maintain proper documentation of purchase orders, invoices, delivery records, and vendor details.

Administration & Reporting

- Provide backend administrative support to the operations team.
- Maintain records related to clients, staff, vendors, materials, uniforms, quotations, invoices, and services.
- Prepare daily, weekly, and monthly operational reports.
- Track pending quotations, service confirmations, complaints, material requirements, and other operational activities.
- Ensure all operational and administrative records are updated accurately and on time.
- Support management in achieving operational and business targets.

Requirements

- 2–5 years of experience in facility management, deep cleaning, housekeeping, operations, administration, or a similar role.
- Experience in managing cleaning service operations will be an advantage.
- Experience with inbound and outbound calls is important.
- Should be comfortable working with targets, KPIs, deadlines, and follow-ups.
- Good knowledge of quotations, invoicing, scheduling, and operational coordination.
- Strong customer handling and grievance-resolution skills.
- Ability to coordinate effectively with clients, cleaning staff, supervisors, vendors, accounts, and internal departments.
- Valuable knowledge of MS Excel and MS Office.
- Strong organizational, multitasking, and record-keeping skills.
- Experience in petty cash, inventory, procurement, and basic accounts coordination is preferred.
- Good communication and interpersonal skills.
- Ability to work under pressure and handle last-minute operational requirements.
- Should be proactive, responsible, and capable of independently managing day-to-day coordination activities.

Pay: ₹28,700.00 - ₹30,000.00 per month

Work Location: In person

📌 Front Office Executive cum Admin (Jayanagar)
🏢 LE CHATEAU
📍 Jayanagar