Guest Service Associate (GSA) – Front Office Job Description

Position: Guest Service Associate (GSA)
Department: Front Office
Reports To: Front Office Supervisor / Assistant Front Office Manager / Front Office Manager

Fresher can also apply those persons who have good language and also who have diploma in hospitality.

Job Summary:
The Guest Service Associate is responsible for providing a warm, skilled, and efficient guest experience while handling front office operations, guest requests, check-in/check-out, and coordination with other departments.

Key Responsibilities:

- Welcome and greet guests with a warm and skilled attitude.
- Handle guest check-in and check-out procedures efficiently.
- Verify guest details and maintain accurate records in the PMS.
- Assist guests with room information, resort facilities, activities, and local attractions.
- Handle guest requests, queries, and complaints promptly and courteously.
- Coordinate with Housekeeping regarding room status and guest requirements.
- Handle telephone calls, messages, wake-up calls, and guest communications.
- Assist with luggage handling and escort guests to their rooms when required.
- Process guest payments, billing, and other Front Office transactions accurately.
- Maintain proper records of guest requests, complaints, and follow-ups.
- Coordinate with F&B;, Housekeeping, Engineering, Reservations, and other departments.




- Assist in handling VIP, repeat, and special-occasion guests.
- Promote room upgrades, resort activities, and other services where applicable.
- Ensure the Front Office desk and lobby area are maintained in a clean and professional manner.
- Follow hotel SOPs, safety procedures, and guest service standards.
- Maintain confidentiality of guest information.
- Complete proper shift handover and communicate pending matters to the next shift.
- Support the Front Office team during busy periods and special events.
- Perform any other duties assigned by the Front Office management.

Qualifications & Skills:

- Diploma/Degree in Hotel Management or equivalent qualification.
- Previous experience in Front Office is preferred; freshers may also be considered.
- Good communication and interpersonal skills.
- Basic knowledge of hotel PMS and Front Office procedures.
- Pleasant personality with a strong guest-service orientation.
- Good problem-solving and complaint-handling skills.
- Ability to work effectively as part of a team.
- Good command of English; knowledge of additional languages is an advantage.
- Willingness to work in shifts, weekends, and holidays.

Pay: ₹18,494.00 - ₹21,000.00 per month

Benefits:

- Flexible schedule
- Food provided
- Provident Fund

Work Location: In person

📌 Associate -Guest Service (Wayanad)
🏢 Wayanad wild CGH
📍 Wayanad