Call Center Executive (Banjara Hills)

Call Center Executive (Banjara Hills)

22 Oct
|
Care Hospitals
|
Banjara Hills

22 Oct

Care Hospitals

Banjara Hills

Contact Number - +91-XXXXXXXXXX

Key Responsibilities

- Inbound Call Handling: Answer incoming patient calls professionally to share accurate details regarding doctors, specialties, consultation timings, room categories, and hospital facilities.
- Appointment Management: Schedule, reschedule, and cancel OPD (Out-Patient Department), diagnostic, and specialized procedure appointments.
- Outbound Calling: Conduct reminder calls, follow-ups on missed visits, health check-up promotions, and post-consultation patient feedback collection.
- Query & Complaint Resolution: Listen to patient grievances, resolve minor operational issues, and escalate complex or clinical complaints to relevant departments (Billing, Insurance/TPA, Nursing, or Front Office).

Pay: ₹25,000.00 - ₹30,000.00 per month

Advantages:

- Provident Fund

Work Location: In person

📌 Call Center Executive (Banjara Hills)
🏢 Care Hospitals
📍 Banjara Hills

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