- Make outbound calls to prospective students using provided leads.
- Handle incoming calls and respond to course-related enquiries.
- Explain courses in Animation, VFX, Gaming, Graphic Design, and Digital Media.
- Follow up with interested students and parents to encourage centre visits and counselling sessions.
- Schedule appointments for the Sales Counsellor.
- Maintain accurate records of calls, enquiries, and follow-ups.
- Update lead status and daily calling reports in Excel or the CRM system.
- Achieve daily calling targets and appointment-booking targets.
- Maintain professional communication and a positive attitude while speaking with students and parents.
Required Skills
- Valuable communication skills in Hindi and basic English.
- Confident telephone etiquette and convincing abilities.
- Basic computer knowledge, including MS Excel.
- Good listening, follow-up, and interpersonal skills.
- Ability to work in a target-driven environment.
- Prior experience in telecalling, customer service, or sales will be preferred. Freshers with excellent communication skills may also apply.