Location: Srinagar | Full-time, on-site

About Mahatta Homestay

Mahatta Homestay is a family-run property in Srinagar, managed by the Mahatta family, known for their longstanding association with photography in Kashmir. We focus on warm, personal hospitality, attentive service and a homely atmosphere. The property is strictly vegetarian, and alcohol is not permitted on the premises.

About the Role

We are looking for a hands-on Homestay Manager to manage daily operations, deliver a comfortable guest experience and supervise staff. The role combines front desk responsibilities with responsibility for service standards, property upkeep, billing and reporting directly to the owner.

Key Responsibilities

- Handle enquiries and reservations through phone, WhatsApp, email, OTAs and travel agents; follow up on leads and improve occupancy.
- Maintain room availability, approved rates, booking records, advances, cancellations and guest requirements.
- Manage pre-arrival arrangements, check-in, checkout, meals, transport and other guest services.
- Handle guest requests and complaints, follow up until resolution and collect feedback.
- Allocate staff duties, monitor attendance and performance, and arrange coverage for leave, weekly offs and early or late arrivals.
- Inspect rooms and common areas daily; ensure housekeeping, laundry, dining service, gardens and overall property presentation meet expected standards.
- Monitor utilities and equipment, coordinate repairs and preventive maintenance, and verify completion.
- Manage stock, purchase requirements, vendors and operating expenses within approved limits.
- Prepare guest bills, collect payments, reconcile receipts and OTA settlements,



maintain invoices and petty-cash records, and coordinate with Accounts.
- Maintain guest records, safety and security procedures, lost-and-found records and adherence to house rules.
- Keep the owner directly informed through daily updates on operations, guest matters, staffing, maintenance and finances. Resolve issues within authority, seek the owner’s help where needed and report outcomes.
- Escalate urgent matters immediately and prepare monthly operational and financial reports.
- Provide practical operational support during busy periods, staff shortages and urgent situations, and carry out reasonable duties connected with managing the homestay.

Requirements

- Relevant supervisory or management experience in a homestay, guesthouse, boutique hotel or similar property.
- Prior front desk / front office experience in a mid-sized hotel, covering reservations, guest handling, check-in, checkout and billing.
- Working knowledge of OTAs, email, WhatsApp, Excel and basic reporting.
- Robust communication, staff coordination, record-keeping and problem-solving skills.
- Ability to work independently, take ownership and keep the owner informed.
- Honesty and accuracy when handling payments, expenses and confidential information.
- Willingness to uphold the property’s strictly vegetarian and no-alcohol policies.

Working Arrangements

This role requires active on-site involvement, flexibility around guest arrivals and departures, proper handovers and response to urgent matters under agreed arrangements. Duty timings, weekly off, compensation and any accommodation or meal arrangements will be discussed during hiring.

Pay: From ₹15,000.00 per month

Work Location: In person

📌 Homestay Manager (Rajbagh)
🏢 Studio Mahatta
📍 Rajbagh