Job Description – CRM Executive

Position: CRM Executive
Department: Customer Relationship Management
Experience: 1–3 Years
Location: Zirakpur
Employment Type: Full time

Job Summary

We are looking for a customer-focused and organized CRM Executive to manage customer relationships, maintain customer data, and ensure a high level of customer satisfaction. The candidate will be responsible for regular customer communication, follow-ups, feedback collection, and supporting customer retention activities.

Key Responsibilities

- Manage and maintain accurate customer databases and CRM records.
- Follow up with customers regarding enquiries, purchases, appointments, and services.
- Handle customer queries and coordinate with relevant departments for timely resolution.
- Build and maintain strong relationships with existing customers.
- Conduct customer satisfaction calls and collect feedback.
- Follow up with customers for repeat purchases and upcoming offers or events.
- Send customer communications regarding offers, new launches, birthdays, anniversaries, and special occasions.
- Track customer interactions, follow-ups, complaints, and resolutions in the CRM system.




- Coordinate with the Sales Team to ensure proper follow-up on leads and enquiries.
- Prepare regular reports related to customer interactions, follow-ups, and retention.
- Identify customer requirements and communicate them to the concerned team.
- Maintain confidentiality and accuracy of customer information.
- Ensure a professional and positive customer experience at every interaction.

Required Skills

- Excellent communication and interpersonal skills.
- Good follow-up and customer-handling skills.
- Basic knowledge of CRM software and MS Excel.
- Good organizational and record-maintenance skills.
- Ability to handle multiple customers and tasks efficiently.
- Positive attitude with a customer-centric approach.
- Valuable problem-solving and coordination skills.

Qualification

- Graduate in any discipline.
- Prior experience in CRM, customer service, retail, hospitality, or sales will be preferred.

Pay: ₹18,000.00 - ₹22,000.00 per month

Benefits:

- Flexible schedule
- Health insurance
- Life insurance
- Paid time off

Work Location: In person

📌 CRM Executive (Sahibzada Ajit Singh Nagar)
🏢 STJ GROUP
📍 Sahibzada Ajit Singh Nagar