Customer Support Executive (Regional Language – Tamil/Telugu)

Company: EG PaymentDepartment: Customer SupportEmployment Type: Full-TimeLocation: Jaipur, RajasthanExperience: Freshers & Experienced CandidatesShift: Rotational (9 Hours)Working Days: 5.5 Days per WeekWeekly Off: Rotational

About EG Payment

EG Payment is a fast-growing fintech company committed to delivering creative digital payment and financial solutions across India. We are expanding our Customer Support team and are looking for passionate professionals who can provide exceptional support to our customers while ensuring a seamless service experience.

Job Summary

As a Customer Support Executive, you will be the first point of contact for customers, assisting them with their queries related to EG Payment's products and services. You will provide prompt resolutions, maintain high customer satisfaction, and work closely with internal teams to ensure a smooth customer experience.

Key Responsibilities

- Handle inbound customer calls, emails, chats, and support tickets.
- Resolve customer queries related to EG Payment's products and services.
- Assist customers with account-related issues, transactions, and service requests.
- Escalate complex cases to the appropriate internal teams when required.
- Maintain accurate records of customer interactions in the CRM system.
- Ensure timely resolution of customer concerns while meeting quality standards.
- Follow company SOPs, compliance guidelines, and customer service policies.
- Achieve individual productivity and customer satisfaction targets.
- Collaborate with Operations, Product, and Technical Support teams for issue resolution.

Eligibility Criteria

- Freshers and experienced candidates are welcome to apply.




- Fluency in Tamil or Telugu is mandatory.
- Basic communication skills in English.
- Graduation in any discipline is preferred.
- Comfortable working in rotational shifts and rotational week-offs.
- Basic computer knowledge and typing skills.

Required Skills

- Excellent verbal communication in Tamil or Telugu.
- Good customer handling and interpersonal skills.
- Strong listening and problem-solving abilities.
- Basic computer and MS Office knowledge.
- Ability to work in a quick-paced environment.
- Positive attitude and willingness to learn.
- Team player with strong communication skills.

Preferred Candidate Profile

- Prior experience in Customer Support, BPO, Voice Process, FinTech, Banking, or Digital Payments is an added advantage.
- Fresh graduates looking to build a career in customer support are encouraged to apply.
- Ability to handle customers professionally and empathetically.

Working Details

- Shift Duration: 9 Hours
- Working Days: 5.5 Days per Week
- Week Off: Rotational
- Employment Type: Full-Time

Why Join EG Payment?

- Work with one of India's growing fintech companies.
- Structured onboarding and training.
- Opportunity to build a long-term career in the fintech industry.
- Supportive and collaborative work environment.
- Career growth opportunities based on performance.
- Competitive salary with performance-based incentives.

Apply Now

If you are fluent in Tamil or Telugu and are passionate about delivering outstanding customer support, we'd love to hear from you.

Apply today and become a part of EG Payment's growing team!

Share your resume - [email protected]

Pay: ₹10,000.00 - ₹30,000.00 per month

Benefits:

- Flexible schedule
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 Customer Support Executive ( Tamil & Telugu) (Jaipur)
🏢 EG Payment
📍 Jaipur