Duties & Responsibilities:

 Coordinate quarterly PMS visits across all KIAM CMS Live sites as per IDFC requirements.

 Prepare site-wise PMS schedules and coordinate with field engineers for timely visit

completion.

 Maintain PMS trackers, visit records, and quarterly reports.

 Monitor pending PMS visits and ensure closure within defined timelines.

 Handle service tickets, including ticket creation, status updates, follow-ups, and closure.

 Prepare and submit PMS MIS reports to management and the IDFC team.

 Coordinate with field engineers, internal teams, and IDFC representatives through email

and other communication channels.

 Maintain accurate site data and supporting documents for reporting and compliance.

Skills & Responsibilities (Previous Job Experience):

 Educational Qualification:



Diploma or Degree in a relevant technical field.

 Experience: Freshers or candidates with 0 to 1 year of relevant experience.

 Computer Skills: Working knowledge of MS Excel, Google Sheets, and other reporting

tools.

 Communication Skills: Valuable email drafting, communication, documentation, and

coordination skills.

 Technical Knowledge: Basic understanding of CCTV, NVR, routers, networking, IoT

devices, and sensors is preferred.

 Time Management: Ability to manage multiple activities, track pending tasks, and meet

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Service Support Coordinator (Swargate)
🏢 Integrated Active Monitoring
📍 Swargate