Job Description: CRM Executive

Company: Alishan Green Energy Pvt. Ltd.
Location: Kamal Vihar, Raipur, Chhattisgarh
Salary: ₹22,000 – ₹30,000 per month
Experience: 2–5 Years
Industry: Manufacturing
Job Type: Full-time | In office

About the Role

Alishan Green Energy Pvt. Ltd. is looking for a CRM Executive with experience in the Manufacturing Industry to manage customer relationships, coordinate customer orders, handle complaints, and ensure timely order processing and delivery.

Key Responsibilities

- Handle customer inquiries, calls, emails, and regular follow-ups.
- Maintain customer relationships and manage customer accounts.
- Coordinate with Sales, Production, Dispatch, Stores, and Accounts teams.
- Track customer orders, delivery schedules, and order status.
- Handle customer complaints, feedback, and queries professionally.
- Maintain customer databases, order records, and follow-up reports.
- Prepare daily, weekly, and monthly CRM and sales coordination reports.
- Monitor pending orders and coordinate with internal teams for timely resolution.
- Update customer information and communication history in CRM software.
- Support customer retention and improve customer satisfaction.

Key CRM Tools and Systems

- CRM Software: Salesforce, Zoho CRM, HubSpot CRM, or similar CRM platforms.
- ERP Systems: SAP, Tally ERP, or other ERP systems used for order processing and customer records.
- MS Excel:



Data management, order tracking, MIS reports, and customer databases.
- Communication Tools: MS Outlook, Gmail, WhatsApp Business, and telephone-based customer coordination.
- Knowledge of order management, sales tracking, complaint management, and customer follow-up systems.

Requirements

- Graduate in any discipline; an MBA in Marketing is preferred.
- 2–5 years of experience in CRM or Customer Relationship Management.
- Manufacturing industry experience is mandatory.
- Experience in customer order management, sales coordination, dispatch coordination, and customer follow-ups.
- Working knowledge of CRM software and ERP systems.
- Good communication, coordination, and problem-solving skills.
- Proficiency in MS Excel and report preparation.
- Ability to coordinate with multiple departments and manage customer issues effectively.

Pay: ₹20,000.00 - ₹30,000.00 per month

Application Question(s):

- Do you have experience working in the manufacturing industry?
- How many years of experience do you have in CRM or Customer Relationship Management?
- Do you have experience coordinating with Sales, Production, Dispatch, and Accounts teams?
- Do you have experience handling customer complaints, order tracking, and delivery follow-ups?
- Are you comfortable working on-site at Kamal Vihar, Raipur?

Work Location: In person

📌 CRM Executive (Raipur)
🏢 ALISHAN GREEN ENERGY
📍 Raipur