Java L2 Production Support Engineer

BUSINESS UNIT: Application Support & Production Operations

Max CTC: 21LPA

Location -Hyderabad & Bangalore

Experience: 4+Mandatory

Education: BE/BTechWHO

We are seeking a highly motivated Java L2 Production Support Engineer to support and maintain business-critical applications in a fast-paced production environment. The ideal candidate will have strong experience in incident management, hands-on Core Java development, Unix/Linux environments, SQL troubleshooting, and AWS cloud technologies.

This role requires an individual who can quickly diagnose and resolve production issues, perform root cause analysis, and collaborate effectively with development, infrastructure, and business teams to ensure application stability and reliability.

BUSINESS UNIT OVERVIEW

The Production Support team is responsible for maintaining the availability, performance, and reliability of enterprise applications. The team serves as the highest level of support for critical production incidents and works closely with engineering teams to improve system stability, reduce operational risk, and automate support processes.RESPONSIBILITIES

- Provide L2 support for mission-critical Java applications in production environments.
- Lead incident management activities and drive timely resolution of production issues.
- Perform detailed root cause analysis (RCA) and implement preventive measures.
- Analyze application logs and troubleshoot complex production problems.
- Debug and troubleshoot Core Java code to identify and resolve application defects.
- Execute Unix/Linux commands for application monitoring, log analysis, and troubleshooting.
- Perform database analysis and write SQL queries for issue investigation and data validation.
- Support deployment activities and production releases.




- Monitor applications and infrastructure using AWS monitoring tools.
- Work closely with development, infrastructure, and business teams during incident resolution.
- Create and maintain support documentation, runbooks, and knowledge articles.
- Participate in on-call support and major incident management processes.
- Identify opportunities for automation and operational improvements.

SKILLS & EXPERIENCEMandatory Skills

- 4+ years of experience in Application Production Support.
- Robust understanding of Incident Management, Problem Management, and RCA processes.
- Hands-on programming experience in Core Java 8.
- Ability to analyze and debug Java applications at code level.
- Strong hands-on experience with SQL queries and database troubleshooting.
- Good knowledge of Unix/Linux operating systems and shell commands.
- Experience troubleshooting enterprise-scale production applications.
- Strong analytical, debugging, and problem-solving skills.
- Excellent verbal and written communication skills.

AWS Skills

- Amazon EC2
- Amazon S3
- Amazon CloudWatch
- AWS IAM
- Amazon EKS
- Amazon ECR
- AWS CodePipeline
- AWS CodeDeploy

Preferred Skills

- Knowledge of Microservices architecture.
- Exposure to CI/CD concepts.
- Experience working in cloud-hosted production environments.
- Understanding of monitoring and observability practices.
- ITIL-based support experience.

QUALIFICATIONS





- Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field.
- AWS certification is a plus.
- ITIL certification is an advantage

Pay: ₹2,000,000.00 - ₹3,000,000.00 per year

Benefits:

- Health insurance
- Internet reimbursement
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund

Application Question(s):

- Are you 100% Sure that you have NOT previously applied in Tech Mahindra, either directly or through a consultant/ vendor/ employee?
- What is your current location? Job is available in Bengaluru and Hyderabad
- In how many days can you join? Dont mention "Serving Notice" . This is a REMOTE job and need immediate joiners ONLY
- What is your CCTC
- What is your ECTC (max 21LPA).
- Do you have 4+ years of hands-on L2 application production support experience, including troubleshooting business-critical applications in production?
- Have you used Core Java 8 to debug application code and identify defects during live production incidents, not just monitor tickets, on-call actively
- Have you handled production incidents, performed root cause analysis (RCA), and implemented corrective or preventive actions for recurring issues now
- Do you have SQL experience for database troubleshooting, data validation and investigating application issues in production environments too
- Can you use Unix/Linux shell commands to inspect logs, check processes, and troubleshoot application issues in live production environments daily ops
- Have you supported Java applications on AWS using CloudWatch and EC2, plus S3, IAM, EKS, ECR, CodePipeline or CodeDeploy for production
- Please answer all questions and do read the JD also before submitting.

Work Location: In person

📌 JavaProduction Support Engineer (Bengaluru)
🏢 Basebiz Private
📍 Bengaluru