- Ticketing: Issue, modify, re-issue, and cancel domestic and international flight tickets while adhering to airline policies.
- Tour Packages: Design, customize, and sell travel itineraries including accommodation, sightseeing, and transport.
- Client Service: Advise customers on destinations, travel trends, and best fare options.
- Operations: Coordinate with airlines, hotels, and travel suppliers for special requests.
- Documentation: Assist with visa processing and required travel documents. [1, 2, 3]
Skills and Qualifications:
- Technical Skills: Proficiency in GDS systems (Amadeus, Sabre, Galileo) is generally required.
- Experience: Proven experience in travel agency operations or airline ticketing is often necessary.
- Communication: Excellent verbal and written communication skills to handle client inquiries and vendor interactions.