Position Overview

We are looking for a proactive and detail-oriented Accounts & Sales Support Executive to handle incoming inquiries, client communication, billing, quotation drafting, and payment collection. The ideal candidate will bridge our sales and operations by managing IndiaMART inquiries, maintaining prompt client communication via WhatsApp Business, generating accurate financial documents using Busy Accounting Software, and keeping structured logs in MS Excel.

Key Responsibilities

IndiaMART & Lead Management:

Monitor and respond promptly to incoming buy leads and inquiries on IndiaMART.

Call new leads to qualify requirements, gather precise specifications, and record client contact details.

Client Handling & Order Support:

Serve as the primary point of contact for clients via phone calls and WhatsApp.

Follow up on pending inquiries, coordinate order details, and keep clients updated on delivery schedules.

Billing & Quotation Management:

Prepare and dispatch clear, accurate quotations, proforma invoices, and final GST invoices using Busy Accounting Software.

Update quotations based on client feedback and verify pricing before billing.

WhatsApp Business & Client Follow-ups:

Use WhatsApp Business to share product catalogues,



send PDF quotations/invoices, and maintain systematic follow-ups.

Payment Tracking & Reminders:

Track overdue payments and send polite, systematic payment reminders via calls and WhatsApp.

Reconcile payment status and maintain records of pending dues.

Reporting & Data Entry (Excel):

Maintain updated records in MS Excel tracking lead status (IndiaMART/Direct), daily call logs, outstanding quotations, and payment receivables.

Required Skills & Qualifications

Technical & Platform Skills:

- Hands-on experience with IndiaMART Lead Manager / portal handling.
- Proficiency in Busy Accounting Software (Quotations, Invoices, Customer Ledgers).
- Positive working knowledge of MS Excel (Data entry, Filters, Basic Formulas).
- Familiarity with WhatsApp Business (Quick Replies, Labels, Catalogue management).
- Soft Skills & Experience:
- Excellent phone etiquette and convincing skills for client handling and payment collection.
- Strong organization and multi-tasking skills.
- Experience: 1–3 years in sales support, billing, back-office operations, or admin accounts.

Pay: ₹13,000.00 - ₹18,000.00 per month

Work Location: In person

📌 Sales Support Executive (West Delhi)
🏢 Verma Steel
📍 West Delhi