* Manage the complete *customer relationship process* from booking to possession

* Handle customer queries, requests, complaints and escalations

* Coordinate with *Sales, Accounts, Legal, Construction and Management* teams

* Maintain accurate customer records and update CRM software regularly

* Monitor payment schedules, outstanding payments and documentation

* Coordinate *allotment letters, agreements, receipts and other customer documents*

* Manage possession-related coordination and customer handover process

* Track customer commitments, follow-ups and pending issues

* Prepare CRM *MIS reports, customer status reports and management dashboards*

* Ensure timely communication with customers through calls, emails and messages

* Maintain proper records of customer interactions and resolutions

* Develop and maintain solid long-term customer relationships

* Ensure timely resolution of customer grievances and escalations

Pay: ₹11,116.38 - ₹32,834.60 per month

Work Location: In person

📌 CRM Executive (Sonipat)
🏢 RRitam
📍 Sonipat