- Handle customer/dealer enquiries through calls, WhatsApp and email.
- Coordinate order, dispatch, delivery and service follow-ups with internal teams.
- Track complaints/tickets, ensure timely resolution and escalate pending issues.
- Maintain CRM records and prepare daily/weekly support reports.
- Customer-focused, patient and organized and
- Able to manage multiple queries and coordinate across teams
Required Qualifications
- Any Graduate; diploma/degree in Business Administration or Communication preferred
- 1-3 years in customer service, sales support or back-office coordination
Preferred Skills
- Experience coordinating with distributors, warehouse, logistics, and sales teams.
- Clear English, Hindi and Tamil communication
- MS Excel/CRM, documentation, follow-up and problem-solving skills
What We Offer
- Market-competitive salary based on experience.
- Opportunity to work with a growing organization.
- Collaborative and professional work environment.
- Career growth and learning opportunities.