**Job Title: Inbound Call Center Executive – Non-Trade Cement**
**Company:** Jain Traders (Trading Firm)
### Job Description
* Handle inbound calls from builders, contractors, dealers, and customers.
* Promote and sell **Non-Trade Cement** products.
* Manage sales and inquiries for the following cement brands:
* JK Super Cement
* Mycem Cement
* Wonder Cement
* UltraTech Cement
* Convince builders and customers to place cement orders.
* Build and maintain strong relationships with builders and contractors.
* Guide customers on selecting the most suitable cement brand based on availability and requirements.
* Coordinate with officers for **code opening** and account activation.
* If a customer's code is already active with one brand (e.g., JK Super), coordinate and assist in **brand change/code conversion** to another brand whenever required.
* Follow up with officers regarding pending approvals, code openings, and order processing.
* Process Purchase Orders (PO) and ensure accurate order booking.
* Coordinate with the dispatch team and provide dispatch status and delivery updates to customers and officers.
* Prepare and maintain dispatch reports and order records.
* Handle customer queries, complaints, and order follow-ups.
* Send and respond to official emails related to orders, dispatch, and documentation.
* Maintain customer and sales records using MS Office (Word, Excel, Outlook).
* Ensure timely coordination between customers, officers, and the dispatch team for smooth order execution.
### Skills Required
* Good communication and convincing skills
* Customer relationship management
* MS Office (Word, Excel, Outlook)
* Email drafting and qualified communication
* Purchase Order (PO) handling
* Dispatch coordination
* Basic computer knowledge
* Strong follow-up and coordination skills
### Eligibility
* **Experience:** Minimum **6 months**
* **Industry:** Experience in Cement Sales/Call Center/Trading Firm preferred