Noise is one of India’s leading consumer technology brands, known for smartwatches, earbuds, and other smart wearables. We build products for millions of customers, and we care about making every interaction with our brand a great one.
About the Role
We’re looking for a motivated Customer Experience Intern to join our CX team in Delhi. You’ll work with the team that handles customer queries, resolves issues, and helps us improve the customer journey. This is a hands-on role where you’ll learn how a fast-growing consumer brand delivers great service.
Key Responsibilities
- Handle 50-60 customer calls per day, answering queries and resolving complaints politely and clearly.
- Track and follow up on customer issues until they are resolved.
- Maintain accurate records of customer interactions and update trackers and dashboards.
- Identify common customer issues and share feedback with the team to help improve products and processes.
- Support the team in managing reviews and ratings on e-commerce platforms.
- Help with CX reports, documentation, and other ad hoc tasks
Who Can Apply
- Students pursuing or recently completed a degree.
- Excellent written and spoken English, and good communication skills.
- Comfortable working with Google Sheets, Excel, and email.
- Patient, empathetic, and good at solving problems.
- Eager to learn and able to work in a quick-paced environment.
- Able to join immediately.
- Willing to work onsite from our Delhi Office.
Good to Have
- Prior exposure to customer support, a call centre, or a similar role.
- Interest in consumer electronics, wearables, or e-commerce.
- Familiarity with any ticketing or helpdesk tool (such as Freshdesk or Zendesk).
What You’ll Gain
- Real-world experience in customer experience at a consumer tech brand.
- Mentorship from experienced CX professionals.
- Exposure to cross-functional teams across product, service, and operations.
- Internship certificate, and a chance at a full-time role based on performance [keep only if applicable].