Company: AK Institute of Ophthalmology (AKIO)
Location: Green Park, New Delhi
Job Type: Full-Time
Experience: 1–5 years
Industry: Healthcare / Hospital

About the Role

We are looking for an experienced and patient-focused Patient Counsellor / Financial Counsellor to join our reputed Ophthalmology Centre in New Delhi.

The ideal candidate should have previous experience in a hospital, preferably as a Financial Counsellor, Patient Counsellor, or Insurance/TPA Counsellor, with excellent communication and patient-handling skills.

Key Responsibilities

- Counsel patients and attendants regarding recommended treatments and surgical procedures.
- Prepare and explain surgery estimates, packages, and treatment costs to patients.
- Clearly explain different surgery packages and payment-related information.
- Assist patients with TPA/insurance documentation and formalities.
- Coordinate with doctors and patients regarding treatment plans and procedures.
- Handle patient queries proactively and provide accurate information.
- Follow up with patients regarding treatment decisions and scheduled procedures.
- Coordinate with internal departments to ensure a smooth patient experience.
- Maintain proper records and update patient-related information in the system.
- Build trust with patients and attendants through qualified and empathetic communication.

Candidate Requirements

- Minimum 1 year of relevant hospital experience preferred.




- Proven experience as a Patient Counsellor / Financial Counsellor in a reputed hospital.
- Experience in surgery counselling, estimates, packages, TPA/insurance, or patient billing will be an advantage.
- Excellent verbal and written communication skills.
- Good computer knowledge and basic MS Office skills.
- Strong convincing, counselling, and interpersonal skills.
- Ability to handle patients and attendants professionally and patiently.
- Should be confident, presentable, and proactive.
- Immediate joiners will be preferred.
- Candidates must be willing to relocate to New Delhi before joining, if required.

What We Offer

- Opportunity to work with a reputed Ophthalmology Centre.
- Professional and supportive work environment.
- Growth and learning opportunities.
- Competitive salary based on experience and skills.

Interested candidates can apply with their updated CV.

Location : A.K institute of Ophthalmology, Safdurjung enclave.

Contact: +91-XXXXXXXXXX

Contact Person- Seema

E-mail:- [email protected]

Job Type: Full-time

Benefits:

- Provident Fund

Education:

- Bachelor's (Preferred)

Experience: 1-5 years of experience required

Work Location: In person

Job Types: Full-time, Permanent, Fresher

Pay: ₹35,000.00 - ₹40,000.00 per month

Perks:

- Health insurance
- Provident Fund

Work Location: In person

📌 Patient Counsellor (Delhi)
🏢 AK Institute of Ophthalmology (AKIO)
📍 Delhi