- Provide L2 production support and troubleshoot application or infrastructure issues.
- Monitor alerts and incidents using Splunk, AppDynamics, or ThousandEyes.
- Perform event management, incident analysis, and root cause identification.
- Manage incidents, service requests, and escalations through ServiceNow.
- Coordinate with L1, L3, and relevant teams to ensure timely issue resolution.
- Monitor system performance and maintain service availability.
Required Skills:
- Hands-on experience in L2 Production Support.
- Knowledge of Event Management and Incident Management.
- Experience with ServiceNow.
- Working knowledge of Splunk, AppDynamics, or ThousandEyes.
- Robust troubleshooting, analytical, and communication skills.
Skills:- Production Suppor, Event Management, ServiceNow, Splunk, grafana, AppDynamics and ThousandEyes
📌 Application production support (Hyderabad)
🏢 VY SYSTEMS PRIVATE
📍 Hyderabad
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