What you will be signing up for?
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• Timely response to customer queries/requests/issues on web chat
• Adherence to all processes and procedures
• Extending Quality services to the end user
• Any GDS experience
• Regular follow up through outbound calls until the closure of all issues
• Maintain/update/publish reports as per the process requirements
• Coordinate with client and requestor in resolving issues and queries
• Grievance/ Complaint handling skills
• Resolving customer queries with in specified time frame through multi-tasking on tools/ applications
• Keeping abreast with the recent technology & products Responsibilities
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• Customer service orientation and commitment to quality, responsibility, high work standards, and initiatives
• An understanding of corporate etiquette and the ability to ask the right questions to understand true client needs is essential
• Demonstrated interpersonal skills with ability to successfully communicate verbally and in writing




• Proficiency with MS-office
• Rounded experience in airline operations including Customer Service/ Reservations/ Refunds would be preferable
• Airline GDS Knowledge.
• Diploma/ Certification in Airlines customer service/ reservations/ baggage queues is preferable
• Good academic profile
• Graduate/Undergraduate with 6 months of International BPO Experience – (Chat experience preferred) Qualifications
• Minimum Bachelor's degree/ Under grad
• Prior experience in customer service
• Strong communication and interpersonal skills.
• Ability to handle customer queries and complaints effectively.
• Relevant work exp. Preferably customer service
• Good Spoken English
• Computer Skills ability/experience using computer applications
• Typing Speed
• Call Handling Etiquette

📌 Customer Service Representative (India)
🏢 IGT solutions
📍 India