WE ARE HIRING | CUSTOMER SUPPORT EXECUTIVE (L1)

Work Location: Goregaon East, Mumbai

Process: Customer Support

Experience: Freshers / Candidates with up to 1 year of experience

Qualification: Graduate in any stream

Employment Type: Full-time

Work Mode: Work from Office

Day shift

Salary up to 4.5 LPA + incentives

Job Responsibilities

- Handle customer queries through email, chat, and support tickets.

- Understand customer issues and provide accurate solutions.

- Troubleshoot basic problems and escalate complex issues to the relevant team.

- Maintain proper records and update customer tickets.

- Follow up with customers until their issues are resolved.

- Meet response time and customer satisfaction targets.

Eligibility Criteria

- Graduate in any stream.

- Positive written and verbal communication skills in English.

- Hindi communication skills will be an added advantage.

- Basic knowledge of MS Office, email, and web tools.

- Good problem-solving skills and a customer-friendly attitude.

- Willingness to work in rotational shifts, if required.

Interested candidates can contact or share their references.

HR Pooja – Solitaire HR

(phone hidden)

📌 Customer Support Executive (Mumbai)
🏢 Kriti Dwivedi (Proprietor of Solitaire Global)
📍 Mumbai