Job Description

- Oversee the daily operations of the reservations department, ensuring exceptional, friendly, and engaging service at every guest touchpoint.
- Lead, coach, and motivate the reservations team to achieve departmental objectives, service standards, and performance targets.
- Maximize room revenue through effective upselling, cross-selling, yield management, and implementation of revenue optimization strategies in coordination with the Revenue Management team.
- Monitor room availability, occupancy, booking patterns, reservation pace, and cancellation trends to support business performance and revenue growth.
- Ensure all reservation requests, group bookings, rooming lists, amendments, and cancellations are handled accurately and efficiently in accordance with established procedures.
- Review reservations, guest profiles, special requests, and booking information to ensure accuracy and enhance the overall guest experience.




- Collaborate closely with Front Office, Sales, Revenue Management, and other departments to ensure seamless communication and smooth operational coordination.
- Handle guest inquiries, special requests, and reservation-related concerns professionally, ensuring timely resolution and high levels of guest satisfaction.
- Monitor reservations performance, prepare operational reports, and identify opportunities to improve productivity, service quality, and revenue generation.
- Ensure compliance with brand standards, hotel policies, standard operating procedures, and data confidentiality requirements.
- Support the implementation of reservations strategies, systems, and processes to enhance operational efficiency and achieve departmental goals.

📌 AM - Reservations (Bengaluru)
🏢 AccorHotel
📍 Bengaluru