About MatchPoint Solutions

MatchPoint Solutions is a fast-growing global IT and Engineering services firm delivering innovative technology solutions to leading enterprises including Uber, Robinhood, Netflix, Airbnb, Google, and more. With a growing international presence across North America, Europe, Asia, and South America, we help organizations turn ideas into outcomes through cutting-edge technology, industry best practices, and deep technical expertise.

We're expanding our team and looking for driven professionals who want to build impactful solutions in a collaborative, high-growth environment.

Job Title: Support Engineer - SharePoint Online

Location: Hyderabad (Onsite)

Duration: Fulltime

Salary Range: INR 15 LPA to 20 LPA

About the Role

As part of the WCS Operations team, you will provide L2/L3 support and administration for Microsoft 365 services. You will manage incidents, service requests, problem investigations, and change activities while ensuring high service availability and user satisfaction. You will also act as the primary owner for either SharePoint Online or Exchange Online, while supporting other Microsoft 365 workloads as needed.

Required Skills

- Strong Microsoft 365 administration and PowerShell automation skills
- Experience troubleshooting and resolving L2/L3 issues in a production environment
- Strong understanding of ITIL processes (Incident, Request, Problem, and Change Management)
- Hands-on experience with Microsoft 365 Admin Center, Exchange Online, SharePoint Online, Teams, Entra ID, and Purview
- Experience managing licensing, security groups, MFA, and access controls in Entra ID
- Ability to perform root cause analysis and drive issue resolution

#.1 SharePoint Online (Primary) Position #1

- Site administration, permissions, sharing, and external access management
- Site restoration, storage management, quotas,



and lifecycle governance
- Experience with SharePoint Admin Center, PnP PowerShell, and SharePoint Online PowerShell

Secondary Workloads (Basic Knowledge) for both Position #1 & 2

- Microsoft Teams
- OneDrive for Business
- Microsoft Forms
- Microsoft 365 Apps
- Viva Engage
- Power Platform (Power Apps & Power Automate)
- Microsoft Copilot Administration and Support

Operational Tools

- ServiceNow (or similar ITSM platform) for incident, request, problem, and change management
- Nexthink for endpoint and user experience monitoring, troubleshooting, and trend analysis
- AvePoint (or similar governance/backup platform) for restores, migrations, lifecycle, and governance activities

Soft Skills

- Solid communication and stakeholder management skills
- Ownership mindset with end-to-end ticket accountability
- Ability to work independently in a fast-paced operations environment
- Strong collaboration and knowledge-sharing skills

Preferred Qualifications

- Microsoft certifications such as MS-102, MS-700, or AZ-104
- Experience creating and maintaining Knowledge Base (KB) articles
- Experience working in SLA-driven and shift-based support environments

Equal Employment Opportunity

MatchPoint Solutions is an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants and do not tolerate discrimination or harassment of any kind. Employment decisions are made without regard to race, color, religion, age, sex, national origin, disability, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state, or local laws.

This policy applies to all aspects of employment, including recruitment, hiring, placement, promotion, termination, layoffs, recall, transfers, leaves of absence, compensation, and training.

📌 Support Engineer - SharePoint Online (Hyderabad)
🏢 Match Point Solutions
📍 Hyderabad