Job Description
– L3 CV DMS Designation Assistant Manager Department CV DMS Level L3 Employment Type Full-time Location Anand Reporting Manager Title Deputy General Manager Language Gujarati, Hindi and English Travel Yes Academic Qualification Any Graduate Work Experience Minimum 7 years Domain Knowledge (Preferable) Financial Services/Banking/FMCG/NBFC preferred
Key Responsibilities
Process related
• Managing the collections through team of COs/DMAs
• Responsible for the collection’s performance on various collection parameters such as:
• Arrear resolution
• Bucket wise resolutions (Including the Roll forward rates, Loan loss provisioning, and Penal interest collection for the assigned geographical area.)
• Performance review on field – monthly basis and Quarterly performance review of the COs of allocated collection targets
• Monthly review (Agency performance, acting against the low performer COs, DMAs (off rolls) & agencies, identifying & suggesting recent agencies / DMAs for collection & evaluation & empanelment of these new agencies.
• Ensuring periodic billing & processing of the payouts for the agencies / DMAs as per the approved payout grids.
• Periodic evaluation / correction of the field capacity as per the Avg. Collection Ratio (ACR)
• Ensuring smooth execution of the various strategies/drives planned by HO/RO for day-to-day collection performance improvement.
• Repo kit requirement, monitoring the repo Stock inventory, compliance to the adhered processes related to repo
• Liquidation of eligible repo assets in coordination with brokers and HO team and collect payment for approved for sale cases
• Periodic requirement of the receipt books / HHTs, mobile app codes requests for the agencies, monitoring the deposition of collection amount by the agencies, action against agencies for non-adherence.
• Recommending for initiation of appropriate legal actions in chronic default cases with co-ordination with the local legal team members
• Daily productivity MIS should be maintained & shared with the higher management along with the analysis
• Monthly team meeting at hub location for performance review & setting the targets for the next month
• Managing the customer service escalations for collection related issues.
• Providing inputs on the geo limits, negative areas in the geographies handled
• Escalation of sales related issues (registration, dealer service issues, etc.) for the delinquent cases with the ASMs on a day-to-day basis Key Skills Required
• Excellent communication / Negotiation skills
• Team Management
• Relationship Management
• Result orientation
• Multitasking Key Performance Indicators
• Achieving the target allocated for the hub
• Reducing the flow rate to the next buckets
• Managing & maintaining the COs performance
• Managing the Agencies & monitoring their performance
• Restrict LLP flow & process adherence along with compliance
• Ensuring field visits of self & team based on requirement & risk cases
• Retention of team & motivation to them as per requirement
• Need vigilance for good practices from market & competitors time to time Additional Role Details Work-Schedule 5 Days/week Hiring Local/Pan-India Candidates Local Candidate Additional Comment (if any) -