Responsibilities & Key Deliverables
• Support management and continuous improvement of spare parts quality to achieve organizational quality objectives.
• Ensure effective implementation and adherence to Quality processes, Integrated Management Systems (IMS), and The Mahindra Way (TMW) requirements.
• Understand key customer needs and contribute to initiatives aimed at enhancing customer experience.
• Handle customer complaints related to spares, including field failures, shortages, and incorrect part supplies.
• Perform root cause analysis using structured problem‑solving tools such as 8D, 5‑Why, and QC Story, and ensure timely and effective closure of issues.
• Coordinate with Operations, Supply Chain, Engineering, and Suppliers to implement corrective and preventive actions (CAPA).
• Track and analyze customer satisfaction metrics, warranty trends, and field failure data.
• Support sales return management and effective inventory quality control.
• Assist in handling customer escalations and contribute to improvement in Customer Satisfaction Index (CSI).
• Implement and monitor process audits across the supply chain to ensure compliance and process effectiveness.
• Drive reduction of internal rejections, rework, and scrap related to spares.
• Support supplier quality management and contribute towards achieving VPPM targets.




• Participate in and drive continuous improvement initiatives including Kaizen, Yellow Belt / Green Belt projects, and QMS activities.
• Ensure compliance with and continual improvement aligned to ISO 9001:2015, ISO 14001:2015, ISO 45001, and TMW standards. Preferred Industries Automotive Industry Education Qualification Diploma in Engineering; Bachelor of Engineering General Experience Must have more than 8 years of experience in Quality for Manufacturing/ Engineering Industry (Preferably, Automobile Industry) Critical Experience
• Knowledge of Complex warehousing process.
• SAP/WM/EWM QM & MM Module.
• Six sigma Green/Black belt.
• Certified lead/internal audit for IMS.
• Understanding of engineering drawings.
• Basic understanding of automobile/tractor parts.
• Hands on experience on measuring instruments e.g. Vernier Calliper, Micrometre, weighing balance.
• Domain expertise of core quality tools PPAP, APQP, FMEA, SPC & MSA.
• Positive English writing skills.
• Proficiency in MS office.
• Data analysis and reporting skills
• Leadership, communication, and cross‑functional coordination System Generated Core Skills Auditing Leadership Skills Communication Skills System Generated Secondary Skills

📌 Deputy Manager (Kanhe)
🏢 Mahindra and Mahindra
📍 Kanhe