n Objective
• Providing quality support to clients
• Ensuring stability of client product image stability Measured by:
• Response time
• Customer and CSM satisfaction
• Support participation (participation in at least 20% of all incoming requests)
• Image processing stability, suggestions for improvements KEY SUCCESS INDICATORS
• Median first response time and overall median response time on Intercom under 5 minutes
• Customer satisfaction on Intercom over 90%
• CSM satisfaction on Jira higher than 4/5
• Participation in at least 20% of all incoming requests
• Number of failed image processing requests lower than 1M in 24 hours KEY RESPONSIBILITY AREAS
• Client direct support on Intercom




• Internal support on Jira and Slack channel product-support
• Image processing stability Must-haves:
• Communication skills
• Patience & empathy
• Basic SQL ● Fluent English
- both written and verbal
• Knowledge of APIs (FB GraphAPI, GA API)
• Advanced Logs understanding (Graylog)
• Deep understanding of image processing in Meta and in ROI Hunter
• Browser development tools Should-haves:
• Hands on AI Experience
• Marketing strategies
• Technical writing skills n

📌 Technical Support Specialist (Pune)
🏢 Pattern
📍 Pune