The Customer Care Executive (CCE) will serve as the primary point of contact for inbound client inquiries within the CLM Domestic Diversified segment. This role involves handling high‑volume calls, resolving issues promptly, and ensuring a seamless customer experience while adhering to company policies and service standards. Responsibilities
• Answer and manage inbound calls and emails from domestic clients.
• Identify, troubleshoot, and resolve customer issues efficiently.
• Maintain accurate records of interactions in the CRM system.
• Escalate complex cases to senior support or relevant departments.
• Provide product and service information to clients as needed.
• Achieve and exceed defined service level agreements (SLAs).
• Participate in regular training and knowledge‑sharing sessions.
• Gather customer feedback and suggest process improvements.
• Collaborate with the sales and operations teams to ensure smooth handovers.




• Prepare daily and weekly performance reports for management. Qualifications
• Minimum 2 years of experience in inbound customer support or call center environment.
• Excellent verbal and written communication skills in English.
• Proficiency with CRM software and Microsoft Office Suite.
• Robust problem‑solving abilities and attention to detail.
• Ability to handle high call volumes while maintaining quality.
• Customer‑focused attitude with a passion for service excellence.
• Basic understanding of CLM (Contract Lifecycle Management) concepts is a plus.
• Flexibility to work in shifts, including evenings and weekends if required.
• High school diploma; associate or bachelor's degree preferred.
• Demonstrated ability to work collaboratively in a team setting.

📌 CCE (Pune)
🏢 Digitide Solutions
📍 Pune