Job Description
SAP Security & GRC Consultant – L1 SupportJob Title: SAP Security & GRC Consultant – L1 Support

Job Type
Full-Time Work Mode: Remote Shift: 24/7 Rotational Shifts

Experience:
Entry-Level / L1 Support Job SummaryWe are looking for a motivated and detail-oriented SAP Security & GRC Consultant for L1 support. The candidate will provide first-level support for SAP security, user access management, and Governance, Risk, and Compliance (GRC) activities. The role involves handling user queries, monitoring tickets, performing initial troubleshooting, and coordinating with L2/L3 teams to ensure timely resolution of issues.

Key Responsibilities
• Provide L1 support for SAP Security and GRC-related issues.
• Assist with SAP user creation, modification, locking, and unlocking requests as per approved procedures.
• Support user access and role assignment requests based on authorization and approval workflows.
• Monitor and manage service desk tickets in accordance with defined SLAs.
• Perform initial troubleshooting for SAP login, authorization, and access-related issues.
• Assist with SAP GRC Access Control activities, including access requests and approval workflow monitoring.
• Identify and escalate access issues, authorization failures, and GRC workflow errors to L2/L3 teams.
• Maintain accurate ticket updates, incident records, and resolution documentation.
• Follow established security policies, access control procedures, and compliance requirements.




• Coordinate with business users, functional teams, and technical support teams.
• Participate in knowledge-sharing sessions and follow standard operating procedures (SOPs). Required Skills
• Basic understanding of SAP Security concepts, user administration, roles, and authorizations.
• Familiarity with SAP GUI and basic SAP navigation.
• Basic knowledge of SAP GRC Access Control concepts.
• Understanding of incident management, service requests, and ticketing processes.
• Good communication, analytical, and problem-solving skills.
• Ability to follow documented procedures and meet SLA requirements.
• Willingness to work in a 24/7 rotational shift environment. Preferred Skills
• Basic knowledge of SAP GRC Access Control modules, such as Access Request Management (ARM) and Emergency Access Management (EAM).
• Familiarity with ticketing tools such as ServiceNow, Jira, or similar platforms.
• Understanding of ITIL and IT service management processes.
• Basic awareness of segregation of duties (SoD) and access risk concepts. Eligibility Criteria
• Graduate in Computer Science, Information Technology, or a related discipline preferred.
• Candidates with SAP Security or SAP GRC training or certification will have an added advantage.
• Freshers with relevant SAP training and candidates with L1 support experience may apply.
• Solid willingness to learn and work in a process-driven support environment.

📌 SAP Security and GRC Consultant (India)
🏢 Yoda Tech
📍 India