Role Description Must Have

Skills:
Client & Stakeholder Management
• Robust customer-facing experience (Mandatory)
• Enterprise client relationship management
• Executive-level stakeholder communication and governance management
• Escalation management and resolution
• Service review and client governance meetings Project & Operations Management
• 8+ years of experience in Project Management, Program Management, Service Delivery, or Operations Management
• Project planning, execution, and delivery management
• Risk management and mitigation
• Resource and stakeholder management
• SLA/KPI tracking and operational governance
• Incident, Problem, Change, and Release Management
• Production support and operational excellence Technical Skills
• API Development & API Management (REST, SOAP, Microservices)
• Cloud Platforms: Azure, AWS, or GCP
• DevOps practices and CI/CD pipelines
• Application Support & Production Support
• SDLC, Agile, and ITIL processes Tools & Technologies
• ServiceNow
• Jira
• Azure DevOps
• Confluence
• Jenkins / GitHub Actions / GitLab CI/CD / Bamboo Good to Have Skills Cloud & Platform Technologies
• Kubernetes
• Docker
• Containerized environments




• Site Reliability Engineering (SRE) concepts Monitoring & Observability
• Splunk
• Dynatrace
• Grafana
• Prometheus
• AppDynamics
• Datadog Domain Experience
• Telecom
• Healthcare
• BFSI
• Retail
• Enterprise Digital Platforms Program Exposure
• Cloud Transformation Programs
• Application Modernization Initiatives
• Digital Engineering Programs
• Global delivery and distributed support models Certifications
• PMP
• PRINCE2
• Certified Scrum Master (CSM)
• Agile Certifications
• ITIL Certification

Key Responsibilities
• Manage end-to-end operational programs and projects.
• Lead client governance calls, service reviews, and executive presentations.
• Drive SLA/KPI compliance and operational excellence.
• Coordinate with Engineering, DevOps, Cloud, SRE, and Support teams.
• Manage production support, escalations, and RCA activities.
• Oversee releases, deployments, and operational readiness.
• Ensure customer satisfaction and continuous service improvement initiatives. Skills CI/CD, Account Management, Project Management, Production Support

📌 Project Manager I (Thiruvananthapuram)
🏢 UST
📍 Thiruvananthapuram