Compensation: Fixed Base Salary + Performance Incentives (Add-Ons & Booking Commission)

About the Role
We are looking for a proactive, growth-driven Client Success Specialist to manage the post-sales journey for hotel properties using our all-in-one hotel software platform. In this role, you will lead property onboarding, train hotel teams, handle app testing, and actively manage OTAs (MakeMyTrip, Goibibo, Booking.com, Agoda, etc.) for client properties to optimize inventory, streamline channel manager syncs, and help hoteliers increase their booking volume.

Key Responsibilities
OTA Management & Revenue Growth: Manage and optimize OTA profile listings (MakeMyTrip, Goibibo, Booking.com, Agoda, Yatra) for onboarded hotels. Monitor inventory, pricing updates, and channel manager syncs to prevent overbookings or rate parity issues. Implement pricing and inventory strategies to help client properties boost visibility and maximize direct and OTA bookings. Hotel Onboarding & System Setup: Lead end-to-end setup for newly signed hotels, dormitories, and hospitality properties. Configure room categories, pricing matrices, inventory layouts, and channel manager connections. Coordinate with internal technical teams for rapid, error-free client setup. Walkthroughs, Staff Training & Support:



Conduct clear online product walkthroughs and operational training for hotel managers and front desk staff. Act as the main point of contact for daily client queries, resolving operational and channel sync issues promptly. Software Testing & Quality Control: Perform routine manual testing across our web and mobile apps to detect bugs early. Submit clear bug reports (reproduction steps, screenshots) and verify fixes before updates go live. Account Upselling (Incentive-Based): Pitch premium software modules, add-on OTA setup services, and account upgrades to existing hotel clients. Earn attractive performance commissions on every successful add-on service closed. Requirements Experience in Hotel Client Success, OTA Management, Hotel Revenue Management, or Front Office/Reservations Operations. Good hands-on knowledge of OTA extranets (MakeMyTrip, Booking.com, Goibibo, Agoda) and hotel channel managers. Robust communication, coordination, and relationship-building skills. Tech-savvy with the ability to test app workflows, navigate SaaS portals, and report bugs clearly. A reliable laptop/computer and a high-speed internet connection.

What We Offer
Fixed base salary + performance incentives for account upgrades and revenue services. 100% remote work flexibility.

📌 Client Success (Bhubaneswar)
🏢 Digital Architect
📍 Bhubaneswar