Associate, Account Operations –

Job Description
- 2-5 Years of experience Core Responsibilities
• Demand & Talent Fulfilment: Track open positions and forecasts, coordinate candidate screening and client interviews, and partner with staffing teams on alternate skills, levels and weekly fill-status reporting.
• Onboarding Execution: Run onboarding end to end, from system access and asset setup to welcome communication and induction, so new joiners are productive within their first week.
• Day-to-Day Operations: Manage client assets and access through joins and exits, resolve timesheet, approval and billing issues, and keep timesheet compliance high.
• Offboarding & Redeployment: Close roll-offs on time, including communication, asset return and access removal, and support internal redeployment of people rolling off.
• Compliance & Risk Management: Track mandatory training, background checks and security or compliance requirements, and follow up and escalate until closed.
• Data Governance & Reporting: Keep staffing and operations data accurate across systems, and build KPIs, dashboards and reports on utilisation, non-billable hours, margin, open positions and compliance.
• Stakeholder Engagement & Feedback: Run regular feedback loops with clients, managers and employees,



including exit and pulse surveys, and work with staffing, finance and delivery leads on queries, forecasts and data requests.
• Process Improvement: Document processes, share best practices and identify opportunities to simplify or automate operations work.
• Required Skills & Experience
•

Experience:
2–5 years in account operations, delivery operations, resource or workforce management.
• Data & Analytics: Strong Excel (pivots, lookups, data clean-up), building trackers and dashboards, with high attention to detail.
• Operations & Financial Acumen: Working knowledge of utilisation, billability, non-billable hours and margin.
• Stakeholder Management: Confident working with clients, delivery leads and senior leadership; clear written and verbal communication.
• Execution & Ownership: Well organised, follows through to closure and meets tight SLAs across many parallel requests.
• Problem Solving: Practical approach to unblocking access, timesheet and process issues quickly.
• Tools & Adaptability: Quick to learn recent tools; experience with workflow, BI or AI tools is a plus. Flexible to overlap with global time zones

📌 Account Operations Associate (Gurugram)
🏢 Innova ESI
📍 Gurugram