Salary:
Negotiable (Based on experience & skills) ___ Job OverviewMarcadors is looking for a skilled and customer-oriented Guest Relations Executive for one of our esteemed client in F and B sector to ensure an exceptional dining experience for guests. The ideal candidate should have excellent communication skills, a pleasant personality, and experience in guest handling within a restaurant/hospitality environment. The role involves managing guest interactions, handling reservations, addressing customer queries and feedback, coordinating with the restaurant team, and ensuring smooth service from guest arrival to departure. ___
Key Responsibilities
• Welcome and engage guests with a warm and professional approach
• Ensure excellent guest experience throughout their visit
• Manage table reservations, bookings, and guest seating coordination
• Handle customer queries, feedback, and special requests effectively
• Coordinate with the service and kitchen teams for smooth guest service
• Provide information about menu items, waiting time, and restaurant services
• Handle incoming calls and customer inquiries professionally
• Maintain guest records and daily reports
• Assist in resolving guest complaints and escalate issues when required
• Support billing and payment coordination with the restaurant team
• Operate Petpooja POS software for billing, order management, and restaurant operations
• Maintain a clean and organized guest reception area
• Build positive relationships with regular customers ____ Required Skills & QualificationsExperience & Knowledge
• 2–3 years of experience as a Guest Relation Executive / Front Desk Executive / Receptionist in a restaurant, hotel, or hospitality setup
• Good understanding of guest service operations and hospitality standards
• Basic knowledge of restaurant reservations and billing coordination
• Must have knowledge of Petpooja POS software Soft Skills
• Excellent communication and interpersonal skills
• Pleasant personality with a customer-focused approach
• Ability to manage multiple tasks during busy hours
• Strong problem-solving and complaint-handling skills
• Professional attitude and teamwork skills
• Basic computer knowledge ___ Why Join?
• Opportunity to work with a growing tandoori food brand
• Professional and supportive work environment
• Career growth opportunities in the hospitality industry