Company Description Mayfair Hotels & Resorts is a luxury hotel chain that began in Rourkela, Odisha in the 1980s and has grown into a collection of 18 distinctive properties over more than 30 years. Known for its picturesque locations, Mayfair offers destinations ranging from serene lakeshores to vibrant beachside settings, all closely connected with nature. The brand is recognized for its rich heritage, curated vintage décor, and a strong commitment to warm, personalized hospitality. Team members at Mayfair work together to create memorable guest experiences that reflect the company’s “STAY WITH US, STAY WITH NATURE” philosophy, blending elegance with a natural, relaxing environment. Role Description The Front Office Associate or Supervisor is a full-time, on-site position based at our property in Puri. This role is responsible for welcoming guests, managing check-in and check-out procedures, handling reservations, and assisting with room assignments to ensure a smooth and efficient arrival and departure experience. The team member will manage the front desk, respond to guest inquiries, coordinate with other departments, and address guest requests or concerns with courtesy and professionalism. Daily tasks include answering phone calls, providing accurate information about hotel services, maintaining front office records, and supporting billing and payment processes.



A Supervisor-level team member will also oversee front office staff, monitor service standards, and ensure adherence to hotel policies and brand guidelines. Qualifications
• Candidates should possess strong customer service and receptionist duties skills, with a focus on creating a welcoming and professional front office environment.
• Candidates should possess effective phone etiquette and check-in skills, ensuring efficient handling of calls, reservations, arrivals, and departures.
• Candidates should possess excellent communication skills, including clear verbal and written communication and the ability to interact with diverse guests and colleagues.
• Previous experience in front office operations, hospitality, or hotel reception is highly preferred, especially in supervisory roles for the Supervisor position.
• Strong organizational skills, attention to detail, and the ability to manage multiple tasks in a fast-paced workplace.
• Comfort with basic computer systems and hotel management software; familiarity with PMS or reservation systems is an advantage.
• Flexible to work shifts, weekends, and holidays as required by hotel operations.
• A diploma or degree in Hotel Management or a related field is beneficial but not mandatory; equivalent work experience will be considered.

📌 Front Office Associate Or Supervisor (Puri)
🏢 Mayfair Hotels and Resorts
📍 Puri